Listen to hear Brent’s answers to these questions (and more):

• On the future of KM. What does Web 3.0, defined as the semantic Web, mean to knowledge management down the road?
• On content strategy. How do you balance the need to harvest content from front-line sources with the need to control and validate that content and you knowledge management system?
• On collaboration. What is your definition of collaboration and how does InQuira software support it?

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So we got Brent back on the horn, and captured his answers to those questions in podcast format. In this installment, the first of two, Brent answers these questions, and more:

• On how customer experience relates to knowledge management. What if our user experience is not defined? Would it be designed as part of the KM implementation? Should there be a customer advocate in the organization who owns the customer self-service experience?
• On findability. How much content does a company need to create for the search user experience to be meaningful?
• On which companies get it right. What is your opinion of which companies are best in class in terms of how they implemented a knowledge management solution?

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