Entries Tagged 'Podcast' ↓

In case you missed the first one, this is the second installment of a podcast series to answer the Q&A from the Knowledge Management Implementation Strategies: An InQuira Point of View webcast we ran with Brent Hayward, InQuira VP of Professional Services.

Listen to hear Brent’s answers to these questions (and more):

• On the future of KM. What does Web 3.0, defined as the semantic Web, mean to knowledge management down the road?
• On content strategy. How do you balance the need to harvest content from front-line sources with the need to control and validate that content and you knowledge management system?
• On collaboration. What is your definition of collaboration and how does InQuira software support it?

 

 Ask Inquira Podcast, vol 2 [20:50m]: Play Now | Play in Popup | Download (197)

Not too long ago, we ran a webcast with InQuira Vice President of Professional Services Brent Hayward on Knowledge Management Implementation Strategies that generated so many questions during the hour we had for the live event that Brent could not possibly answer them all.

So we got Brent back on the horn, and captured his answers to those questions in podcast format. In this installment, the first of two, Brent answers these questions, and more:

• On how customer experience relates to knowledge management. What if our user experience is not defined? Would it be designed as part of the KM implementation? Should there be a customer advocate in the organization who owns the customer self-service experience?
• On findability. How much content does a company need to create for the search user experience to be meaningful?
• On which companies get it right. What is your opinion of which companies are best in class in terms of how they implemented a knowledge management solution?

 

 Ask InQuira Podcast, vol 1 [17:40m]: Play Now | Play in Popup | Download (5)