September 4th, 2008 — by Tessa Colich | Categories: Customer Experience, Customer Service, InQuira 8.0, Videos and Demos, Web 2.0
By engaging customers with web self service, Sprint eCare is redefining the telecom support experience. Mike Kidder, Senior Manager of Sprint.com eCare, discusses Sprint’s “Path to Loyalty” strategy and how new technologies will be integrated into Sprint’s web self service applications to improve customer satisfaction.
February 3rd, 2008 — by Chris Hall | Categories: InQuira 8.0, Videos and Demos
| InQuira CEO Mike Murphy discusses why companies need an integrated an integrated platform of intelligent search and knowledge base management to deliver an optimal support experience to their customers and agents. | |
January 23rd, 2008 — by Chris Hall | Categories: InQuira 8.0, Videos and Demos
| Tim Shetler, VP Marketing at InQuira, discusses the role of collaboration in problem resolution and knowledge management. | |
January 12th, 2008 — by Chris Hall | Categories: InQuira 8.0, Videos and Demos
| InQuira VP of Marketing Tim Shetler discusses why search on its own will fall short for companies trying to improve their customer problem resolution processes. Without processes and technologies for managing enterprise knowledge, even the best search technologies will fall short in meeting the rising expectations of customers and employees. | |
