Taking the Corporate Knowledge IQ Challenge: How Does Your Knowledge Management Stack Up?

Is your organization fully leveraging its knowledge? How does your company’s proficiency stack up against the competition? How can you tell?

InQuira recently announced a free online knowledge assessment tool co-developed with IBM that makes it easy to get these answers, and get practical, customized insights into areas for improvement. Click here to visit the knowledge assessment tool.

The tool features an interactive survey of knowledge management skills, cultures, and implementation methodologies.  Taking the survey allows users, administrators, managers, and executives to see just how their knowledge initiatives stack up to their competitors and the entire market in general.

Even those people who feel their organizations are leading the pack when it comes to knowledge management proficiency may be surprised by their results, and benefit from best practices that enable even greater usage across communication channels.  Even more surprises could pop up when respondents see how their results compare to industry and global standards—benchmarks that the tool also provides.

I expect many people will find some significant revelations in the areas of Creation and Maintenance and Communities and Collaboration. Even though knowledge management is being utilized in many call centers and self-service environments, its use is not keeping pace with the advancements in collaborative approaches such as wikis, forums and discussion boards. Enabling your users and customer communities to add, edit, correct, and publish new knowledge entries can provide a wealth of intelligence and loyalty unseen in previous incarnations of knowledge management.

If you are involved in the practice of knowledge management, you should definitely participate in this survey.  As results are compiled from respondents around the world, you’ll be able to see how your implementation compares, so be sure to check in frequently at http://www.myknowledgeiq.com/.