InQuira Is The Glue

I’ll admit it, as a customer I can be pretty darn demanding. Whether it’s a personal or professional purchase, I know what I want when it comes to a product, service or support experience - and I fully expect to get it from the companies I work with.

On the flip side, I also understand how difficult it can be for an organization to keep up with all the demands customers have - there is no way to please everyone all of the time. But there is a way to turn them around and get them on your side so when you can’t give them exactly what they want, they will be understanding, work with you - not against you - and remain loyal.

In this short video, Tom Floodeen, VP of Worldwide Support at Mentor Graphics, discusses how InQuira has helped turn Mentor’s annual user conferences into customer service “love fests” where users share ideas, insights and work with Mentor to become even better.